About Us

Careers At United Way

United Way of Central and Northeastern Connecticut values people and recognizes the strength in their diversity. To that end, United Way of Central and Northeastern Connecticut seeks to ensure that its policies and practices which guide and direct its employment practices as well as recruitment of volunteers does not discriminate against individuals on the basis of race, color, religion, creed, age, marital status, familial status, national origin, ancestry, sex, mental retardation, mental disability, learning disability, lawful sources of income, sexual orientation or physical disability, including but not limited to, blindness or deafness, or any other protected class not identified herein.

United Way of Central and Northeastern Connecticut is fully committed to assuring equal opportunity and equal consideration to all qualified applicants and employees in personnel matters including recruitment, hiring, training, promotions, salaries, and other compensation, as well to volunteers in recruitment and placement opportunities. If no job opportunities are listed below, please feel free to explore volunteer opportunities.

Application Information

Qualified applicants should submit a resume and a cover letter describing:
1) their qualifications and experiences
2) salary requirements, and
3) how they learned about the position to:

United Way of Central and Northeastern Connecticut
Human Resources
30 Laurel Street
Hartford, CT 06106

Email: positions@unitedwayinc.org. No phone calls please.

United Way of Central and Northeastern Connecticut is an equal opportunity employer M / F / D / V.

Current Openings with Job Descriptions

JOIN OUR TEAM

For consideration please submit your resume with a cover letter:



Accounts Receivable Coordinator

We are searching for a Accounts Receivable Coordinator who’s mission-driven, team-oriented and has a ‘can-do’/solution outlook. The Accounts Receivable Coordinator would be excited by working in a fast-paced environment while managing multiple priorities.

As the Accounts Receivable Coordinator, you will:

  • Prepare and process bank deposits and receivable checks.
  • Timely and accurate processing of payment application via banking lockbox.
  • Process receivable payments in an accurate and timely manner.
  • Record receivable activity in our customer relationship management (CRM) database Stratus LIVE.
  • Responsible for monthly billing to external constituents, collections research, credit card processing and researching funds received from campaign companies and/or other sources while updating our main database.
  • Assist with our Stratus LIVE hosted agency portal system, provide technical support and customer service to internal and external constituents.
  • Reconcile and maintain receivable logs.
  • Provide month end report of outstanding receivables
  • Coordinate and process monthly reminder statements for scheduled payments.
  • Research and resolve issues related to assigned accounts and communicate resolution with internal staff, donors, agencies and other United Ways to address problems.
  • Work in partnership with relationship management, to establish cohesive communications to external constituents.
  • Work in conjunction with campaign managers to establish correct handling of payments and processes them accordingly.
  • Work in partnership with the Finance team to adhere to audit controls and quality assurance.
  • Prepare payment receipt for donors as requested.
  • Protect organization’s value by keeping information confidential.
  • Assist with departmental processing during peak and/or vacation times.
  • Assist with front desk coverage as assigned monthly.
  • Perform other duties as required.

QUALIFICATIONS AND COMPETENCIES:

  • Associates degree in accounting preferred or equivalent business-related experience with accounts receivable applications.
  • Proficiency in Microsoft Office Suite required.
  • Proficiency in Microsoft customer relationship management software (Stratus Live preferred).
  • Experience in advanced Microsoft excel formula and SQL applications
  • Ability to work in a fast-paced environment and juggle multiple priorities, and able to react and adjust quickly to changing conditions.
  • Excellent communication skills; able to communicate effectively and articulately in writing and orally.
  • Ability to keep his/her composure with the public and co-workers in everyday, stressful situations.
  • Strong customer focus in all tasks and activities, even while at times under pressure.
  • Ability to perform job with integrity, mission, vision and values consistent with United Way of Central and Northeastern Connecticut.
  • Ability to relate well with people from diverse groups.
  • Driver’s license and valid transportation required.

Director of Workplace Giving

We are searching for an entrepreneurial Director of Workplace Giving who is a leader in developing and executing strategies to increase revenue and resources under management to be part of our United Way team located in Hartford CT.

As the Director of Workplace Giving, you will be responsible for developing strategies to ensure year-round relationships and meet the philanthropic needs of workplace partners and employees in the workplace. With support from a team of staff and leadership volunteers, you will lead the strategies for the development and rollout of multiple eGiving platforms, raise revenue and increase dollars directed to support United Way’s priorities for changing conditions in our community.

What You’ll Do:

  • Develop strategies to ensure year-round relationships with workplace partners, employees in the workplace, raise revenue and increase dollars directed to Community Investment.
  • Develop strategies to enhance and grow eGiving and lead the charge on new Salesforce platform.
  • Work collaboratively with affinity group team (Tocqueville, Constitution Society and Philanthropy Fund); Emerging Leaders Society; and, Women United, to grow revenue and increase donor base.
  • Coach and supervise development team which includes providing opportunities for professional growth and development to achieve organizational goals and objectives; ensuring that staff understand and embrace United Way’s organizational values and brand value proposition; and fostering a positive team culture.
  • Manage selected strategic workplace relationships.
  • Develop annual fundraising goals and is responsible for accuracy of dollars raised as reported by Partnership Managers.
  • Assist with identification and recruitment of annual campaign chair and supports chair to ensure a successful annual fundraising campaign.
  • Support the campaign cabinet, which includes identification and recruitment of cabinet chair and members, strategic agenda and achievement of goals.
  • Support resource development strategies related to regional advisory boards.
  • Develop annual department work plan and corresponding financial spending plan; ensures alignment with organizational goals and priorities.
  • Coordinate with the finance department to report dollars produced from all sources to auditors, United Way Worldwide, and others as requested.
  • Ensure there is a system to maintain all statistical data (dollars, donors, lapsed and new donors) for workplace campaigns, leadership giving, affinity groups, and alternate revenue.
  • Ensure ongoing learning opportunities to ensure that staff is up-to-date on nonprofit, social, economic and political issues facing our community and how United Way’s community partnerships and investments are changing lives; and to ensure that staff understand the philanthropic needs and aspirations of employers, and United Way’s role in meeting those needs.
  • Ensure effective management as a member of the organization’s Expanded Leadership Team
  • Provide leadership for development department team meetings and cross-functional meetings as required.
  • Attend board of directors’ meetings and other internal/external meetings as required.
  • Represent United Way at community and business events as required including in and out of state.

About You:

  • Bachelor’s degree in business related field required.
  • Minimum five years fundraising or sales experience required.
  • Experience in workplace giving and/or corporate philanthropy preferred (United Way and/or corporate workplace giving campaigns)
  • Proficiency in Microsoft Office Suite required, and Microsoft CRM preferred.
  • Entrepreneurial, strategic thinker and solution oriented.
  • Inspirational, can do spirit leadership.
  • Ability to work in a fast-paced environment and juggle multiple priorities, and able to react and adjust quickly to changing conditions.
  • Excellent communication skills; able to communicate effectively and articulately in writing and orally.
  • Ability to keep his/her composure with the public and co-workers in everyday, stressful situations.
  • Strong customer focus in all tasks and activities, even while at times under pressure.
  • Solid relationship management skills enhancing internal organizational relations, external community interactions, and in business development opportunities.
  • Ability to perform job with integrity and values consistent with United Way of Central and Northeastern Connecticut.
  • Ability to relate well with people from diverse groups.
  • Holds self and other team members accountable for achieving results.
  • Driver’s license and valid transportation required.

eBusiness Manager

We are searching for an experienced eBusiness Manager who brings customer service and management oversight of a digital campaign processing platform to be part of our United Way team located in Hartford Connecticut.

As the eBusiness Manager you will be responsible for developing and maintaining various United Way digital giving platforms to support individual solicitation and workplace campaigns and provide technical support as needed to third-party processed campaigns. You will work in partnership with the development department in providing excellent customer service to digital giving campaigns and cause-marketing initiatives and collaborate with marketing communications to ensure content and customer experience is maximized through digital giving. The position is also responsible for accuracy of donor information entered into the Customer Relationship Management system (CRM) from all sources.

What you’ll do:

  • Management and oversight of digital campaign processing platforms – including data set up, data capture, data integrity, quality assurance and reporting. Responsible for day-to-day operations of digital pledge capture system. Collaborates with Development to secure, maintain and grow giving and with Marketing Communications to develop messaging and positive customer experience.
  • Customer Service – responsible for customer service (internal and external); including quality assurance, customer help desk, and service standards. Responds to donor inquiries in a timely and confidential manner.
  • Training – prepares and updates all digital pledge capture training materials. Demonstrates proficiency and stays current with digital giving tools. Conducts electronic pledge capture system marketing presentations and training sessions for internal and external customers. Cross-trains and supports processing.
  • Quality Assurance and oversight- reviews all types of pledges to ensure data is captured accurately from point of pledge to CRM.
  • Relationship Management Support – works with Development team to identify current customers and prospects to convert to using our digital products. Provide demonstration and customization of digital products to workplace representatives. Partner with the development team to increase the number of workplaces to use United Way’s digital platform.
  • Marketing Communications Collaboration – works with Marketing Communications team to ensure customer experience is maximized through all digital giving platforms. Collaborate with Marketing Communications team to create content and design that promote a positive customer experience.
  • Participates in cross-functional departmental teams as assigned.
  • Performs other duties as required.

About you:

  • Bachelor’s degree in business, communications, or related field or equivalent experience.
  • Minimum two years’ experience in customer service knowledge of business solutions is strongly preferred
  • Proficiency in Excel and other Microsoft Office applications. Knowledge of pivot tables preferred.
  • Knowledge of web development and writing html required. Familiarity with CSS and Bootstrap preferred.
  • Knowledge of processes and skills to convert analytics and insights into significant value for the organization.
  • Experience in Microsoft Dynamics CRM or similar CRM databases.
  • Proficiency with data analytics and digital fundraising tools preferred.
  • Experience in development, sales, marketing, or corporate partnerships preferred
  • Customer-centric mindset with demonstrated experience.
  • Demonstrated ability to work in a team environment with diverse co-workers.
  • Ability to manage workload including prioritizing multiple projects simultaneously.
  • Demonstrated ability to think critically and problem solve.
  • Excellent verbal and written communication skills, including proofreading and editing.
  • Demonstrated presentation skills: preparing materials, presenting materials, facilitating questions and responses.
  • Valid driver’s license and reliable transportation.

Director, Workforce Solutions Collaborative

About Workforce Solutions:

Workforce Solutions Collaborative of Metro Hartford (Workforce Solutions) is a funders’ collaborative committed to developing an educated, economically self-sufficient workforce that meets employer needs. Using sector-based employer driven strategies, participants improve work-readiness and secure industry recognized credentials that are portable and stackable.

Since 2008, Workforce Solutions has invested in industries that have the potential for growth and career advancement for lower-wage workers. Through employer-led industry partnerships, employers are co-convened by industry intermediaries and Capital Workforce Partners, our regional workforce development board, to assist lower-wage workers with identifying their path toward quality employment and assist employers with accessing a qualified workforce.

We are searching for a Director, Workforce Solutions Collaborative to be part of our team located in Hartford Connecticut. The Director is responsible for managing Workforce Solutions Collaborative of Metro Hartford with a focus on employer-driven partnerships in select industry sectors; high-quality service delivery with demonstrated outcomes; and system coordination/policy change. Success is defined by meeting employer needs for a competitive workforce; increasing career advancement opportunities and support services for low wage/low skilled entry-level job seekers and incumbent workers; increasing funder/member participation; securing direct and leveraged public/private funding; and ensuring effective use of public/private resources and systems.

What you’ll do:

  • Develop, coordinate and oversee the implementation of Workforce Solution’s Collaborative operational plan which advances strategic goals and objectives.
  • Provide leadership and support to the Investors’ Committee and the Steering Committee in their respective roles of governance and an advisory/coordinating body.
  • Develop and implement a resource development strategy to ensure sustainable public/private funding and to increase membership/participation in the Investors Committee; includes relationship management, effective proposal writing and timely reports, presentations and overall grant management.
  • Coach/supervise collaborative staff and/or interns and secure/manage consultants and/or vendors as required.
  • Manage and administer all memorandums of understanding to ensure effective partnership, quality service, and meeting of Collaborative outcomes.
  • Ensure participant, employer and system outcomes; develop and implement continuous improvement strategies; and ensure alignment with regional workforce development plans; work with, and provide support to, local and national evaluators as required.
  • Develop and manage multiple funding stream budget and financial reporting, including developing annual budget and financial reports for Investors Committee and preparing financial reports for fund sources.
  • Manage internal operating policies and systems, and recommend policies and procedure changes to the Investors Committee for approval as needed.
  • Develop and implement a marketing/communications strategy to convey the outcomes of the Collaborative and its benefits to participants, employers, funders, and other key stakeholders.
  • Create a forum for funders and other partners that encourage and promote alignment and coordination of regional workforce development efforts.
  • Represent the Collaborative at local, state and national meetings as appropriate.
  • Coordinate and/or assist with special projects.
  • Performs related duties as required.

About you:

The Workforce Solutions Director must be passionate about the mission of the collaborative. Additionally, the successful candidate will be able to demonstrate:

  • Master’s degree in business, social work, public policy, or related field; and/or at least five years of relevant work experience, including at least three years managing collaborative teams in a fast-paced nonprofit, social enterprise, or start-up environment.
  • Ability to perform job with integrity and values consistent with United Way of Central and Northeastern Connecticut and the Workforce Solutions Investors Committee members.
  • Ability to relate well with people from diverse groups.
  • The executive presence to inspire confidence and passion in internal and external audiences.
  • Advanced strategy and planning skills, including an ability to think strategically on both organizational and systemic levels over multi-year horizons.
  • Experience with project management and grant management.
  • Strong data acumen and ability to use data to drive decision making.
  • Strong facilitation and presentation skills before multiple types of audiences.
  • Existing relationships with, or ability to quickly build relationships with, a cross-sectorial range of stakeholders in the local or regional area, including senior executives.
  • Outstanding communication and interpersonal skills, able to build authentic relationships with diverse stakeholders – from public and private sector executives, employers, and philanthropists to line workers and support staff at partnering agencies.
  • Strong writing ability.
  • Comfort with ambiguity and ability to thrive in a fluid, entrepreneurial environment, and willingness to “roll up one’s sleeves” and extend beyond formal responsibilities as needed for the work.

Competencies:

  • Familiarity with the local area and workforce development systems, and/or direct experience working with employers to improve hiring and training practices.
  • Business acumen: knowledgeable about programs, grants, contracts and building and maintaining partnership relationships.
  • Action Orientation/Leadership: drives for goal completion and makes adjustments as new demands emerge; identifies resource needs, and problem-solving orientation.
  • Relationship Building and Communication: demonstrates excellent interpersonal skills, engenders trust with leaders and community partners, promotes the common good, and exercises active listening.
  • Judgement and Decision-making: makes sound decisions under pressure, avoids assumptions, weighs risks, asks good questions, demonstrates critical thinking, delegates effectively, follows up.
  • Fiscal and Operational Effectiveness: achieves objectives within allocated resources, develops ways to streamline workflows to produce desired outcomes.

This position description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned as deemed appropriate.