Emergency Response


Frequently Asked Questions

What is United Way of Central and Northeastern Connecticut (United Way)?

Founded in 1924, United Way of Central and Northeastern Connecticut is a 501(c)(3) nonprofit organization working to improve lives for children and families throughout central and northeastern Connecticut, including the Greater Hartford, New Britain, Windham and Enfield regions.

What is United Way’s mission and vision?

Our mission is to engage and bring together people and resources committed to the well-being of children and families in our community.

Our vision is a community where opportunities are available for every child to succeed in school and for every family to achieve financial security.

How does United Way help working families?

Despite working hard, four in ten families in central and northeastern Connecticut struggle to pay bills, put food on the table, make ends meet and give their children the education they deserve – and this affects our entire community. Asset Limited, Income Constrained, Employed (ALICE) represents households earning more than the federal poverty level, but less than the basic cost of living.

Challenges facing ALICE households are complex and it’s a long journey to self-sufficiency and success, yet we are making progress. With our partners, donors and volunteers, we connect ALICE and other hard-working individuals with opportunities to get ahead through United Way-supported programs and initiatives.

How does United Way improve lives?

Through gifts to United Way, we bring together public, private and nonprofit partners across our region to find solutions to some of our community’s most pressing problems. Our United Way focuses on three strategies:

Helping children and youth succeed academically and in life:

  • We prepare youth for academic success with a focus on early childhood education, grade-level reading and transition to high school.

Ensuring families become more financially secure:

  • We connect people with good jobs and opportunities to learn how to save and grow their money.

Supporting healthier lives and providing access to basic needs:

  • We help individuals and families access immediate emergency assistance, such as food, shelter, and quality health-related services.

What is the United Way Community Campaign?

Our staff and volunteers help thousands of people and hundreds of local companies to meet their philanthropic goals. Last year alone, more than $17 million was raised by 400 workplaces and 30,000 donors.

What choices do I have when making my gift to the campaign?

You may make a gift directly to United Way to support our focus areas (Youth Success, Economic Mobility, Access to Health or Basic Needs) and/or designate your gift to a 501(c)(3) nonprofit organization of your choice.

Be sure to check with your employer for a matching gift program to make an even greater impact.

Why give to United Way?

By giving to United Way, you support funding for programs and initiatives that help youth to graduate high school ready for college and a career and lower-to-moderate income families to become more financially secure. United Way also funds programs and services that provide access to immediate, emergency basic needs such as food and shelter.

Gifts to United Way of Central and Northeastern Connecticut stay local and are monitored by trusted, experienced and knowledgeable volunteers. The volunteers ensure that gifts are well-spent to produce real results and that effective management, governance, and financial accountability standards are upheld by our community partners. All of United Way’s Community Partners receive a portion of your gift.

How are gifts to United Way invested?

This year, we’re investing $6.593 million in programs and partnerships to ensure youth succeed, families are financially secure and basic needs are met:

More than $3.2 million to provide children with early learning and development programs, improve grade-level reading skills and ensure middle grade students have the academic skills needed for high school success.

More than $1.2 million to connect individuals with skills and training for jobs in our region as well as the financial coaching services and supports to achieve their goals.

More than $1.7 million for food; shelter; assistance for survivors of domestic violence and sexual assault; programs for people with intellectual disabilities; disaster relief; and, information and referral services through 2-1-1.

How have gifts to United Way  of Central and Northeastern Connecticut made a difference locally?

Youth Success

  • 3,470 children enrolled in high-quality early childhood programs
  • 72% of children improved academic performance
  • 85% of middle grade students acquired the academic skills needed for high school

Economic Mobility

  • 382 individuals gained employment
  • 1,213 individuals accessed benefits including childcare subsidies, public healthcare and SNAP benefits
  • 1,982 individuals accessed healthy food through Meals on Wheels programs

Access to Health and Basic Needs

  • 81,470 calls were made to United Way 2-1-1
  • 6,270 individuals found safety/services related to sexual assault or domestic violence
  • 932 individuals received emergency shelter

How can I become a United Way Leadership Investor?

Leadership Investors are individuals who give $1,000 or more annually. Gifts of $1,000 to $9,999 are recognized by our local Constitution Society while those who give $10,000 or more are recognized as members of the National Tocqueville Society.

What is Community Investment?

The best choice for positive change, United Way Community Investment is the giving option focused on advancing the common good. Our community priorities to advance the common good are:

  • Youth Success: When our children are ready for kindergarten and stay on track to graduation, they are better prepared for the future and contribute to stronger and more vibrant communities.
  • Economic Mobility: When families have the tools to be financially stable and independent, neighborhoods become stronger, our schools improve, and our businesses prosper.
  • Access to Health: When our neighbors are healthy, they can focus on what’s important—at home, at school and at work. Health is a key building block for a strong community.
  • Basic Needs: When our basic needs are met, we are healthier, more financially stable, our kids do better in school, and our communities are stronger and more vibrant.

These priorities are interconnected and allow us to provide opportunities for a better life for all.

I would like to designate my gift to a specific agency. How do I do this?

United Way of Central and Northeastern Connecticut is honored to partner with your employer in helping employees give back to issues they care about. If you direct a portion or all of your gift to any qualified not-for-profit organization recognized as a 501(c)(3) by the Internal Revenue Service that is Patriot Act compliant, please include the name, address and phone number of the organization.

If we cannot locate your directed organization, or if it is not an IRS qualified 501(c)(3) organization, or it does not meet above requirements, we will make every reasonable attempt to contact you. If we cannot reach you, your gift will go to United Way of Central and Northeastern Connecticut.

Please note that designated gifts are not monitored by United Way of Central and Northeastern Connecticut.

I would like to designate my gift to a specific agency, but I do not know the designation code.

We can look up the designation code in our database and provide it to you. However, if we are unable to locate a designation code for your agency, we will research your agency and create a code upon receiving your pledge card. Any information you can provide about your agency is helpful.

How will I be acknowledged by the agency?

By checking the box that reads: “Please check here if you want to be acknowledged by the organization to which you have directed a gift.

The agency that you designated to will receive a report that lists your name and gift amount. If this box is left unchecked we will pass along the gift, but list you as anonymous.

Does United Way charge a fee for contributions designated to agencies?

Yes, contributions directed to organizations through United Way are subject to a 10 percent fee (includes administration and fundraising costs), capped at $100 per directed gift (assessed on a pro-rata basis upon gift proceeds received).

How do you calculate the amount paid out to the agencies I chose?

United Way pays when your gift is received from you or from your employer via payroll deductions. For payroll deduction gifts, collections are tracked when provided by the employer. When donor detail is not provided on payroll payments, payments are applied proportionately to all payroll donors for that company.

Contributions will be distributed directly to designated organizations on an ongoing basis if proceeds and pledge details are received by United Way on or before the end of the month preceding payout.


Please note: This information is geared toward organizations that receive United Way Community Investment funding.

What are these reports?

  • “Designations” report provides information relative to the check you have received.  This would include the pledge amount by donor, any fees withheld, amount previously paid, percent paid to date, collected proceeds as of the cutoff date located on the top of the report, and net check amount.
  • “Donor Details” report provides a list of the donors with their contact information (if they wish to be acknowledged) and their total pledge to your agency.

Once within our portal, click on reports, then select the drop down list of reports to review the various reports applicable to your agency.

When setting up my account on the agency portal, do I have to type the entire URL provided on the letter (if applicable) attached to the first check (since this service started)?

Yes.  Each URL is uniquely attached to every agency and must be typed exactly (including the https://) for the first time on the portal only.  Remember to type this URL into either Mozilla Firefox or Google Chrome browsers (sometimes doesn’t work on Internet Explorer)

After typing in the URL, it says page not provided, why?

This is most likely because there is an error when the URL was typed in, most commonly the “s” was omitted by accident in the https://

When setting up my account, it gives me an error, but doesn’t specify what it’s for, why?

This is most likely due to browser settings not displaying the error message properly, but the most common issue is when a user tries to create a password that does not follow the following three rules: Must have a capital letter, must have a number, and must have a symbol (!For example).  Good password example: Password1!

It says I successfully created my account and have been waiting for approval for an extended period of time, why?

This may be because the registration was not done through the URL on the letter, or was completed on an invalid version of Internet Explorer.  In this scenario the account never fully completes registration, and no approval is visible on our end.

If you think this happened to you, email us and we will resolve it for you.

After my account is set up, where do I go to login in the future?

You can follow this link to access the login page after your account is set up: https://uwcnct.stratusliveportal.com/

I do not see a report for a specific check under my reports, why?

This may be because it is dated prior to July 2013, or is due to an account merge that needs to take place on our end between sub groups of an agency.  Provide us (agencyportal@unitedwayinc.org) with the payee name and amount on the check, and we will be able to help.

Why do we receive more than one form of payment at times?

Due to state regulation for the State of Connecticut Campaigns, payouts must be paid to agencies separately from all other donor designations from the regular United Way Campaign.  As such, there may be times where you receive multiple forms of payment from United Way of Central and Northeastern Connecticut (UWCNCT) for donor designations:

  • HA’ – Hartford Campaign (this is money raised from Companies within our 40 town region)
  • STATE – CT State Employees Campaign
  • ‘OOA’ – Other Regional and National Workplace  Campaigns (with headquarters located in Connecticut, such as The Hartford Financial Services, Northeast Utilities,  The Phoenix, Pratt & Whitney and Travelers)

Why didn’t we receive a check?

We distribute funds based on collection from donors and companies.  If, no funds have been collected from the donor or company no check will be distributed.  As donors fulfill their pledges and we receive the funds, we will pay them out.

How do you calculate the amount of the check?

UWCNCT pays based upon actual collections from donors and companies.  For payroll deduction gifts, collections are tracked by donor level when provided by their employer. When donor detail is not provided on payroll payments, the payments are applied proportionately to all payroll donors for that company.

The amount that is due to your agency also depends on the timing of payments received by the donor/company.  UWCNCT uses a cutoff date on or before the end of the month preceding payout.

How does pledge loss affect proceeds paid to my agency?

As stated above, UWCNCT pays out designations based on collections. Typically, we do not receive 100% of pledges.  Pledges are voluntary and are not a legal binding promise.  UWCNCT recommends your agency takes this into consideration when doing the accounting for donor designations received from UWCNCT.

Why are some gifts paid in full and others not?

When the donor is making their pledge they are given a few options on how they would like to pay their pledge. They can make one payment via cash, check, credit card, stock or elect payroll deduction through their employer. If the donor pays their gift in full you would only receive one payment on behalf of that donor. However, if they elect payroll deduction, depending on the payment frequency by their employer, you may receive a portion of their gift at each scheduled payout (see above schedule).

Why are fees being taken out of the pledge? How are they calculated?

UWCNCT collects a 10% administration fee on donor designated gifts. The fee is capped at $100 per designated gift.  Any such fees that are taken from donor-designated gifts are done so ratably upon collected proceeds.

How should I thank the donor?

Please acknowledge the gross amount of the pledge directly to the donor. Do not acknowledge the payment amount. Please do not acknowledge UWCNCT. If the donor wishes to remain anonymous we cannot forward their information to you.

Why would I receive designation checks from other United Ways?

Some local companies report to a main corporate office that is located outside the Greater Hartford region. The United Way local to that main office would be the processor of the campaign information.

Questions? Please e-mail: agencyportal@unitedwayinc.org

No phone calls please.

Like what you see? Follow us on social media!